On-Call Support: 24 Hours a Day, 365 Days a Year
Our highly trained Customer Service Technicians are available 24 hours/day, 365 days a year to answer all of your calls regarding our software applications. On average, our response time to answer your calls is 40 seconds between 7AM and 9PM EST, ensuring your concerns will be resolved quickly. In order to provide you with the highest level of service, all of our support technicians work in-house and attend an extensive three month product training program.
About us
Hormuud Telecom was established on April 02, 2002, in Mogadishu, Somalia. The Company started modestly, with 250 shareholders, ten customer service centers, and a few thousand customers. At that time, the Company only offered voice and SMS services. Seventeen years later, Hormuud Telecom has attracted well over 4 million subscribers, 12,000 shareholders, and over 800 customer service centers in both urban and rural Somalia. Our mobile networks cover more than 80% of the land area in South and Central Somalia.