FAQs

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Can I subscribe to E-voucher service?

Haa, waad samaysan kartaa adeegga E-voucher, waxaad tagaysaa goobta kuugu dhow ee Hormuud telecom, furashadu waa lacag la’aan, Hormuud waxay adeeggaas bilaash ugu bixinaysaa si ay macaamiisheeda u qanciso.

Can you define HorTel Roaming?

Adeegga Dalmar waa mid macaamiisha Hormuud u sahlayaa in ay number-kooda ku isticmaalaan dibadda meel kasta oo caalam-ka ay ka tagaan.

How can I register my normal telephone number?

Waxaad ku diiwaan gelin kartaa number-kaada kaliya inaad tagto xarunta kuugu dhow ee Hormuud isla markaana aad gayso macluumaadkaada oo dhamaystiran.

How do I set up my message center number to be able to use HorTel SMS?

Si aad u hagaajisato raac tilmaamaha hoos ku qoran

-          Tag qaybta Fariimaha

-          Dooro Hagaajinta Fariimaha (massage setting)

-          Dooro (sending Profile)

-          Dooro ( Profile1/Default profile)

-          Dooro (“Message centre number”)

-          Dooro (“Centre number”)

-          Geli (+252103)

How long is the validity of HorTel prepaid scratch card?

Kaar-ka la xoqdo ee Horuud waa diyaar mar walba asaga oo kala ah : $1 Kaar-ka la xoqdo, $2 Kaar-ka la xoqdo, $5  Kaar-ka la xoqdo, and $ 10  Kaar-ka la xoqdo. cimriga Kaarku wuxuu ku xiran yahay mar walba inta uu le'eg yahay qiimo ahaan waana sida hoos ku cad:

Card type/Nooca kaarka
Validity Period(days) Inta uu shaqeenayo (Maalmo)
Validity Period(months) Inta uu shaqeenayo (Bil)
$ 1 Scratch card
30 Maalin
1 Bil
$ 2 Scratch card
30 Maalin

How long it takes to credit my telephone bill?

Waxaa lagugu soo dalacayaa dhamaadka bisha ama horaanta bisha ku xigta ugu danbayn.

How many ways can HorTel GSM subscriber transfer balance to another HorTel subscriber?

Waxaa jira 3 hab oo aad number kale oo hormuud ahugu xawili karto haraagaaga waana sidan:

Haraagaaga inaad xawishid: waxaad haraagaaga u xawili kartaa Number kale oo Hormuud ah adiga oo isticmaalaya Hab-ka hoos ku xusan:

  1. garaac 120
  2. riix  9
  3. geli  8 number ee sirta ah
  4. riir  “#”
  5. geli  numbarka wax loo xawilayo “15XXXXXX”
  6. riix “#”
  7. geli lacagta aad xawilayso
  8. riix “#”
  9. ugu danbayn riix 1 si aad u xaqiijiso xawilaadda

Hab-ka E-voucher: Haddii aad isticmaasho E-voucher waad u xawili kartaa  Kaar kuugu jira E-voucher-ka. qaab-ka xawilaadda E-voucher-ka ka eeg isticmaalka E-voucher.

Toos u xawil Kaar-ka Xoqashada: waxaad kaarka xoqashada si toos ah ugu xawili kartaa number kale adiga oo isticmaalaya hab gaaban oo ah sidan: *121#12345678#

How secure is my personal Data?

Xogtaada shaqsiga ah ee ay shirkadda Hormuud hayso waa mid ku jirta gacan aamin ah oo aan la wadaagayn daraf 3-aad isla markaana diyaar u ah inay ilaaliso xogta macaamiisheeda una babac dhigto taxadi kasta oo kusoo wajaha ilaalinta xogta macaamiisha.

Wicitaan kasta oo aad samayso waxaa durba loo wareejinayaa Gal/Server ilaashan kuna guntan number sireed isla markaana xogta shaqsiga ka reebaya inta aysan gaarin xarumaha iib-ka ee shirkadda, xifdintaas kadib qofkasta wuxuu gooni u leeyahay koonto number kaas oo markasta oo la rabo in la arko ay wakiilka biilasha ee qaabilsan kaliya u soo dhacayso number sireed ku xiran. Waxaa intaas dheer xogta la xiriirta macmiilka eek u kaydsan Database-ka hormuud waa mid xafidan.

In which GSM networks can HorTel GSM subscribers roam?

GSM-KA Hormuud adeegyadiisa dhamaan waad heli kartaa meel kasta oo dalka ka mid ah waxayna shabakad wadag yihiin (Telesom-Somaliland) iyo (Golis-Puntland).

Is there any charge for HorTel SIM Card?

Simcar-ka Hormuud ma jirto wax lacag ah oo kugu soconaysa inta aad haysato waana lacag la’aan marka laga reebo lacagta aad ku iibsatay.

Is there any charge for telephone registration?

Ma jiro wax kharash ah oo lagaa rabo marka laguu diiwaan gelinayo number-kaada waa adeegg bilaash ah oo macaamiisha loo qabto si loo qanciyo.

Is there any discount or promotion for HorTel local fixed-line?

Shirkadda Hormuud waxay macaamiisha u samaysaa Qiimo dhimis, iyo Dhiirigelin markasta oo uu dhamaado xilli xisaabeed-ka ayada oo laga tixraacayo habdhaqan-ka qaanbaxa macmiilka isticmaala adeegga kirada ah ee Landline.

Is there any international help desk number?

Haa macaamiisha dibadda jooga ee u baahan caawinta waxay lasoo xiriiri karaan numbers-ka: +252-1-657950 +252-1-657951 +252-1-659562 ama waxay waraaq e-mail ah usoo diri karaan: customercare@hortel.net

Is there any local help desk number?

Si aad ula xiriirto number-ka caawinta macaamiisha fadlan garaac  (101), ama  (141) waxaa durba kaa qabanaya kuuna adeegaya qaybta adeegga macaamiisha ee hormuud. ogow ciwitaanku waa lacag la'aan si macaamiisha loo qanciyo.

My mobile displays Enter PUK1 code, when I dial any number, * is written on my mobile screen, How can I solve this problem?

Si aad u xaliso Mushkiladdaas waa inaad taqaano 8-deeda number ee PUK ee number-kaada, haddii aad haso fadlan raac tilmaantaan:

  1. Geli 8 number ee  PUK-ga
  2. Kadib riix botonka dirista
  3. Kadib geli 4-ta number ee rista
  4. Kadib riix botonka dirista

Haddii aadan hayn numbarrada PUK iyo PIN-ka fadlan gal caawiyahaada oo ka dooro number-ka afraad, kadibna geli number-ka leh PUK/PIN. AMA la xiriir 101/141. 

My mobile displays, "SIM card registration failed", what can I do?

Waxaad wacdaa Hormuud laamaheeda meesha kuugu dhaw ama booqo oo tag xarunta si ay kuugu xaliyaan, waxaa dhacda in number-ka uu ka baxay diiwaanka cilad darteen marka waa in mar kale laguu diiwaangeliyaa.

What Activity can I carry out after completing registration?

After registration, customer can request services like:

  1. Locking telephone
  2. SIM Card Re-activation
  3. Call barring
  4. Credit Transfer PIN number
  5. Balance modification
  6. Customer bill information, when your GSM type is postpaid

What Activity do I carry out to become HorTel Prepaid GSM Subscriber?

To become new HorTel GSM subsriber, it is only getting our GSM SIM Card, which is available in our business service centers, and all country wide local shops.

What browser type do I need to use to view the HorTel Web site?

The HorTel site is best viewed using Internet Explorer (version 5 or above) (www.microsoft.com/ie) or Netscape Navigator (version 4.7 or above) (www.netscape.com/navigator) - each of these browsers can be downloaded free by clicking on the relevant link.

What is HorTel message center number?

HorTel messager center number is (+252103)

What procedure should be taken in case of an incorrect credit transfer?

Customers may call our customer service representative on the toll free number (101) to report in case of any credit transfer problem and request for assistance by giving them the details of the incorrect credit transfer.

What services are available for HorTel subscribers when roaming?

HorTel both, postpaid and prepaid subscribers can make and receive calls and SMS while roaming.

What types of credit card are accepted on HorTel?

No credit cards are accepted on HorTel.

What's the rent payment for a local fixed line in each month?

For a local fixed line, you pay only $10 per month.

Whenever I switch on my mobile, Enter PIN code is displayed, How can I cancel this Security System?

To cancel this start up message, go to: Settings->Security settings -> PIN code request -> Enter 4 digit PIN 1 code ->Off

When I try to make a call, my mobile displays this message "Call not allowed"?

To solve this problem, please follow the procedure below:

Process 1:

  1. Go to “Settings”
  2. Choose “Security settings”
  3. Then choose “Fixed dialling”
  4. Then choose “Off”
  5. Enter PIN2 code
  6. Send

Process 2:

  1. Go to “Settings”
  2. Choose “Cost settings”
  3. Then choose “Fixed dialling”
  4. Then choose “Off”
  5. Enter PIN2 code
  6. Send

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